Good to Know
Quick answers to the questions we hear most. Anything else — message us any time and we will help.
How long does delivery take?
We dispatch within 1–2 working days and standard delivery across Pakistan takes 2–5 working days. Shipping is a flat ₨250, and free on orders of ₨5,000 or more. See our Shipping & Delivery Policy.
Do you offer Cash on Delivery?
Yes — Cash on Delivery is available on every order, anywhere in Pakistan. You can also pay in advance by direct bank transfer. Details are on our Payment Methods page.
Can I return or exchange an item?
Yes. Unused items with tags attached can be returned or exchanged within 7 days of delivery. For hygiene reasons, opened or used underscarf caps and hijab pins cannot be returned unless they arrived damaged. Damaged or wrong items are always replaced or refunded in full — see our Refund & Returns Policy.
How do I choose my size?
Our abayas are sized by length — 52, 54, 56 and 58 inches — and our dresses, kurtis and co-ord sets come in S, M, L and XL. Each product page lists the available sizes and fit notes for that item. Between sizes? Message us on WhatsApp (+92 328 7081974) with your measurements and we will recommend a size before you order.
How do I care for the fabrics?
Chiffon and embroidered pieces: gentle hand wash in cold water and dry in shade. Jersey scarves: machine wash cold on a gentle cycle. Crinkle scarves: hand wash cold and hang to dry in shade. Lawn: wash separately the first time. Avoid bleach on all Zeest fabrics, and iron embroidered items on the reverse side.
How do I place an order?
Add your items to the cart, go to checkout, enter your name, address and phone number, choose Cash on Delivery or bank transfer, and place the order. We confirm every order by phone, SMS or WhatsApp before dispatch.
Is it safe to pay by bank transfer?
Yes, as long as you use only the account details shown at checkout on zeest.pk/ or in your order confirmation from support@zeest.pk. We will never ask for your banking password, card PIN or one-time codes. If a payment request looks unusual, contact us first.
Which payment providers does Zeest work with?
At checkout we accept Cash on Delivery and direct bank transfer. Zeest’s business also maintains accounts with international payment providers (including Payoneer, PingPong and nsave) for receiving business payments; these are business accounts of Zeest and are not a checkout option for retail orders. See our Payment Methods page.
Still have a question? Email support@zeest.pk or WhatsApp +92 328 7081974, Mon–Sat 9am–6pm PKT. We reply personally within 1 working day.
