Effective date: 28 October 2026
At Zeest (zeest.pk/) we want you to love what you ordered. If something is not right, this policy explains exactly how returns, exchanges and refunds work. Zeest is owned by Haseeb Sajjad, Kot Addu, Pakistan.
1. 7-Day Return & Exchange Window
You may return or exchange an item within 7 days of delivery if it is unused, unwashed and unworn (other than trying it on indoors), in its original condition with all tags attached. Please keep the original packaging where possible.
2. Items That Cannot Be Returned
For hygiene reasons, the following cannot be returned or exchanged unless they arrive damaged or faulty: underscarf caps and hijab pins that have been opened or used. Items returned worn, washed, perfumed, stained or without tags cannot be accepted. This does not affect your right to return anything that arrives damaged, faulty or different from its description.
3. Damaged, Faulty or Wrong Items — Our Promise
If your order arrives damaged, faulty, or we sent the wrong item, size or colour, contact us within 7 days of delivery with a photo of the issue. We will arrange a replacement or a full refund — and in these cases we cover the return shipping. You will never be out of pocket for our mistake.
4. How to Start a Return
- Email support@zeest.pk or WhatsApp +92 328 7081974 with your order number, the item(s) you want to return, and the reason.
- We will confirm your return and tell you the return address and method (usually a courier drop-off or pickup within Pakistan).
- Pack the item securely with tags attached and send it within 3 days of our confirmation. For change-of-mind returns, return shipping is paid by the customer; for damaged/wrong items, we pay.
5. Inspection and Refund Timing
When your return reaches us, we inspect it — normally within 2 working days. Once approved, your refund is processed within 5–7 working days to your original payment method: Cash-on-Delivery orders are refunded by bank transfer to an account you nominate, and bank-transfer orders are refunded to the sending account. We will message you when the refund is on its way.
6. Exchanges
For a different size or colour, tell us what you would like instead when you start your return. If the replacement costs more, you pay the difference; if it costs less, we refund the difference. Exchanges are dispatched once we receive and inspect the returned item.
7. Order Cancellations
You may cancel an order free of charge any time before it is dispatched — message us with your order number. Prepaid amounts are refunded in full within 5–7 working days of cancellation.
8. Contact
Zeest (zeest.pk/) · Menhan, Kot Addu, Punjab, Pakistan · Email: support@zeest.pk · Phone/WhatsApp: +92 328 7081974 · Support hours: Mon–Sat, 9am–6pm PKT.
